How the SPOE and Providers Work Together

The SPOE acts as the liaison between First Steps and the Central Reimbursement Office (CRO).  Provider service authorizations are generated in the SPOE database and sent electronically to the CRO.  Once the CRO receives the authorization it is posted on web interchange, where the provider can view the authorization and bill for services.  The SPOE is committed to resolving provider authorization issues quickly.  If you have a missing authorization, please email the SPOE and we will correct any errors in the SPOE database within two business days. 

The SPOE also provides Intake and Service Coordination for families.  Intake Coordinators work with families during the initial enrollment process and coordinate eligibility determination and the initial IFSP.  After the initial IFSP is written, the ongoing Service Coordinator assumes responsibility for case management until the child either graduates or ages out of First Steps.  The SPOE and providers work closely and cooperatively to ensure quality services to families and their children.  Click here for a brief outline of provider and Intake/Service Coordinator responsibilities at various points of service.  Also, click here for a complete list of Intake and Service Coordinators, including contact information, the areas they serve and their supervisors.  Click here for complete SPOE policies and procedures.